HubShots Daily Tip

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HubSpot Help Desk: Ticket Distribution Options

Quick tip: when setting up automatic ticket assignments in Help Desk, you can choose from three distribution options to suit your team's workload:

- Balanced: Assigns new tickets to whoever currently has the fewest open tickets.
- Round Robin: Distributes tickets sequentially across your team in a rotating order.
- Random: Distributes tickets randomly among available team members.

For example, Round Robin works well if you want a simple, predictable rotation across your team.

If you have more complex routing needs, you can set up custom logic in Workflows, or look into skill-based routing if you are on Enterprise.