2 min read
May 23, 2018 1:17:50 PM
Welcome to HubShots, APAC's number 1 HubSpot focused podcast, where we discuss HubSpot tips and tricks, new features, and strategies for growing your marketing results.
This episode we geek out with Service Hub.
Listen to the episode here: https://soundcloud.com/hubshots/122-hubspot-service-hub-geek-out-session
Welcome to HubShots, the podcast for marketing managers who use HubSpot hosted by Ian Jacob from Search & Be Found and Craig Bailey from XEN Systems.
Join our WhatsApp group here: https://hubshots.com/whatsapp/
Join the Facebook group here: https://www.facebook.com/groups/hubshots/
Recorded: Tuesday 15 May 2018 | Published: Wednesday 23 May 2018
Customer Service is your new revenue source.
HubSpot User Group is on 30 May 2018:
Chat = Targeted Messages
You can assign a Bot to your Targeted Messages
Bonus: You can now not show Live Chat/Messages when you are away. So go set it to not show.
Prop tip: Make sure you enable notifications in your Personal Profile preferences
HubSpot sales quotes payments - not sending the email address through to Stripe Receipt history. So the purchaser does not get a receipt until you add it in and send it.
Don’t get notifications of Bot Messages, that are connected to your own personal Messages. Instead create workflows or tasks to notify you
Can’t reference ticket IDs in emails.
There are no ticket or chat references in Contact properties eg for triggering workflows or branches.
Implement 1 thing!
Quotes - very easily create Quotes from Deals after you’ve added Products to a Deal.
Very simple initially, and you can’t delete quotes. Even if you delete the deal.
You can’t even edit them after they have been sent.
All in One platforms versus Best of Breed.
All in One can often mean: A collection of below average modules. Important to review a tool’s parts compared to best of breed tools on the market.
Moby is back!
Moby chats about Service Hub: https://www.redpandas.com.au/ep89
Your most unhappy customers are your greatest source of learning.
~ Bill Gates
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